1. SCOPE OF THIS POLICY
This Privacy Policy explains how Pagawa collects, uses, stores, and shares personal information when you use the Pagawa website, applications, messaging tools, booking flows, and related services.
It applies to Requesters, Experts, and other users who browse, create accounts, post tasks, publish listings, place orders, exchange messages, or contact Pagawa support.
2. INFORMATION WE COLLECT
- Account details such as your name, email address, password hash, role selection, and verification status.
- Profile and business information such as service descriptions, categories, pricing, location, photos, biographies, payout details, and supporting documents.
- Transaction and order information such as task requests, offers, accepted bookings, refunds, disputes, payout history, and platform fees.
- Communication data such as messages, inquiry threads, review content, attachments, and support requests sent through Pagawa tools.
- Payment-related information processed through Pagawa’s payment partners, including payment status, reference identifiers, and payout routing information.
- Technical and usage information such as IP address, browser details, device information, cookies, session identifiers, and activity logs needed to operate and secure the service.
3. HOW WE USE INFORMATION
- To create and manage accounts, profiles, listings, task requests, and bookings.
- To process payments, refunds, payouts, cancellations, disputes, and fee calculations.
- To help users communicate, coordinate services, and keep a record of task-related activity.
- To verify identity, reduce fraud, enforce platform policies, and protect the safety of users and the integrity of the marketplace.
- To improve product performance, diagnose technical issues, analyze platform usage, and develop new features.
- To send transactional notices, service updates, verification prompts, legal notices, and support responses.
- To comply with applicable legal, tax, accounting, regulatory, and law-enforcement obligations.
4. WHEN WE SHARE INFORMATION
Pagawa may share personal information with the other party to a booking where that is necessary to arrange, perform, complete, or resolve a service transaction.
We may share information with service providers that help us run the platform, including payment processors, cloud hosting providers, customer support tools, communications vendors, analytics providers, and identity or fraud-checking services.
We may also disclose information where required by law, court order, lawful request, or where reasonably necessary to investigate fraud, abuse, disputes, or threats to users, Pagawa, or the public.
5. PAYMENTS AND THIRD-PARTY SERVICES
Payment processing is handled in part by third-party providers. Pagawa does not store full card or wallet credentials on its own systems unless expressly stated in the payment flow.
Third-party Experts and service providers may maintain their own privacy terms, and users should review those terms before proceeding with a booking or purchase.
Where Pagawa integrates third-party tools, those providers may process data under their own contracts and privacy notices.
6. COOKIES, SESSIONS, AND ANALYTICS
Pagawa may use cookies, local storage, and similar technologies to keep users signed in, remember settings, secure sessions, and understand how the service is being used.
Some analytics and diagnostic data may be collected in aggregate or pseudonymous form to measure product performance, identify failures, and improve reliability.
7. DATA RETENTION
Pagawa keeps personal information only for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, and meet legal or regulatory obligations.
Retention periods may vary depending on whether the information relates to an active account, completed booking, unresolved dispute, fraud investigation, tax record, or legal requirement.
8. SECURITY
Pagawa uses administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, or disclosure.
No online platform can guarantee absolute security, so users should also protect their own credentials, devices, and account access.
9. YOUR CHOICES AND RIGHTS
- You may update or correct certain account and profile information from within the platform.
- You may request access to, correction of, or deletion of personal information, subject to legal and operational limits.
- You may object to certain processing or request restriction where applicable under Philippine privacy law.
- You may close your account, although Pagawa may retain records required for legitimate business, legal, tax, dispute, or security purposes.
10. CHILDREN’S PRIVACY
Pagawa is intended for users who are legally able to enter into binding service arrangements. It is not designed for children who are not permitted to use the platform under applicable law or Pagawa’s terms.
11. CHANGES TO THIS POLICY
Pagawa may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational needs.
When changes are material, Pagawa may provide notice through the website, app, account notifications, or other reasonable means before the revised policy takes effect.
12. CONTACT AND PRIVACY REQUESTS
If you have questions about this Privacy Policy or want to make a privacy-related request, contact Pagawa through the official support and contact channels published on the platform and on pagawa.com.ph.
Pagawa will review requests in line with applicable law, platform security requirements, and its obligations to other users and payment partners.